Contact us: support@brimminteractive.com — we usually reply within 2 business days.
If your question is about your account, please include the following so we can find it:
your in-game nickname,
your sign-in method (Apple, Google or email), and write from the email registered in the Game if you can,
your device and OS version (e.g. Pixel 7, Android 15),
when the problem happened, and a screenshot if you have one.
I changed phones / reinstalled the app. How do I get my progress back? Sign in with the same Apple or Google account you used before; your progress is kept on our server. Guest progress is stored only on that device and cannot be recovered.
What if I lose access to my Apple/Google account? If you link a second sign-in method under Settings → Account, you can sign in with that one. If you have lost access to your only sign-in method, write to us; we will help as far as we can verify the account is yours.
A purchase did not arrive. Restart the app and make sure you are signed in to the same account. If it is still missing, email us with your store receipt (Apple order ID, or the Google Play order number starting with GPA.).
I want a refund. Apple and Google take the payment, so refunds go through them: Apple — Report a problem · Google Play — Request a refund.
I disconnected during a match. Reopening the app takes you back to the match in progress. If you cannot return in time, your move is played automatically under the match rules. If you think the server was at fault, email us with the time of the match.
I saw a cheater or an offensive nickname. Send us the opponent's nickname and the date and time of the match. Reports are kept confidential.
My account was sanctioned and I want to appeal. Email us with your nickname; appeals are reviewed by a person.
How do I turn off notifications? In the Game under Settings → Notifications, or in your device settings.
How do I turn off ad personalisation? iOS: Settings → Privacy & Security → Tracking. Android: Settings → Google → Ads. In the EEA/UK: Settings → Ad privacy settings in the Game.
Settings → Delete account → confirm. Your account is closed immediately and permanently deleted after 30 days. Signing in again within those 30 days cancels the deletion.
If you cannot access the app:
Email support@brimminteractive.com from the email address registered in the Game.
Subject: "Account deletion request".
Body: your nickname and your sign-in method (Apple / Google / email).
We verify the request against the registered address and process it within 7 days; as with in-app deletion, the account is permanently deleted 30 days later. If we cannot verify the request comes from the account owner, we may ask for more information.
Deleted: your account, profile, nickname, inventory, in-game balances and push tokens. Kept: match records, anonymised (for your opponents' match history); purchase records, detached from your identity, generally for 5 years as tax law requires. Purchased in-game currency and items are not refunded. Details: Privacy Policy.
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Saniye Yıldız (Brimm Interactive) · Zuhuratbaba Mahallesi, Demirkapı Caddesi, Mermer Apartmanı No: 9 Daire: 10, Bakırköy / İstanbul, Türkiye