Contact us: support@brimminteractive.com — we usually reply within 2 business days.
If your question is about your account, please include the following so we can find it:
your in-game nickname,
your sign-in method (Apple, Google or email), and write from the email registered in the Game if you can,
your device and OS version (e.g. Pixel 7, Android 15),
when the problem happened, and a screenshot if you have one.
I changed phones / reinstalled the app. How do I get my progress back? Sign in with the same Apple or Google account you used before; your progress is kept on our server. Guest progress is stored only on that device and cannot be recovered.
What if I lose access to my Apple/Google account? If you link a second sign-in method under Settings → Account, you can sign in with that one. If you have lost access to your only sign-in method, write to us; we will help as far as we can verify the account is yours.
A purchase did not arrive. Restart the app and make sure you are signed in to the same account. If it is still missing, email us with your store receipt (Apple order ID, or the Google Play order number starting with GPA.).
I want a refund. Apple and Google take the payment, so refunds go through them: Apple — Report a problem · Google Play — Request a refund.
I disconnected during a match. Reopen the app to return to the match. When you disconnect, the match waits 30 seconds; if you are not back by then, you lose the match. If neither player comes back, the match does not count. If you think the server was at fault, email us with the time of the match.
Can my opponent be an AI? Yes. If no opponent is found, or to shorten waiting times, some matches — ranked matches included — may be against an AI-controlled opponent, which may not be identified during the match. AI opponents may also appear in the league standings. They never see your hidden hand and play by the same rules. Details: Terms of Use §8.
I saw a cheater or an offensive nickname. Send us the opponent's nickname and the date and time of the match. Reports are kept confidential.
My account was sanctioned and I want to appeal. Email us with your nickname; appeals are reviewed by a person.
How do I turn off notifications? In the Game under Settings → Notifications, or in your device settings.
How do I turn off ad personalisation? iOS: Settings → Privacy & Security → Tracking. Android: Settings → Google → Ads. In the EEA/UK: Settings → Ad privacy settings in the Game.
Settings → Delete account → confirm. Your account is closed immediately and permanently deleted after 30 days. Signing in again within those 30 days cancels the deletion.
If you cannot access the app:
Tap Send a deletion request. Your email app opens with the address and subject filled in. If it does not, email support@brimminteractive.com with the subject "Account deletion request".
Add your nickname and your sign-in method (Apple / Google / email). Send it from the email address registered in the Game if you can.
We send a confirmation email to the address registered in the Game. If you signed in with Apple using "Hide My Email", it reaches your normal inbox through Apple. Reply to it to confirm.
Once you confirm, we process the request within 7 days; as with in-app deletion, the account is permanently deleted 30 days later. The confirmation is how we know the request comes from the account owner; without a reply the account is not deleted.
Deleted: your account, profile, nickname, inventory, in-game balances and push tokens. Kept: match records, anonymised (for your opponents' match history); purchase records, detached from your identity, generally for 5 years as tax law requires. Purchased in-game currency and items are not refunded. Details: Privacy Policy.
Privacy Policy · KVKK Disclosure Notice (Turkish) · Terms of Use
Saniye Yıldız (Brimm Interactive) · Zuhuratbaba Mahallesi, Demirkapı Caddesi, Mermer Apartmanı No: 9 Daire: 10, Bakırköy / İstanbul, Türkiye